Most traders will tell you their product is a great fit for your project. A Silvaris trader might tell you to buy something else, or to buy nothing at all.
That may sound like an odd way to run a business that sells truckloads of building materials and consumer liquidation. We think it’s the only way to run one that people still want to work with years from now. We’ve spent more than 25 years connecting suppliers with B2B buyers, and the relationships that last share one trait: the trader on the other end of the phone was honest, even when honesty could cost a sale.
Integrity Starts With an Honest Answer
One of the first things we tell new customers is that not every product is right for every application. If someone needs plywood for a project that requires code-approved materials and is considering B-Grade, we tell them it’s not the right fit. If another product would serve them better, we say so and point them toward it.
Sometimes that means walking away from an order. But we’d rather earn a customer’s trust than make a sale that creates problems later. Our first Core Value is integrity, which means doing what’s right even when no one’s watching. This is where it shows up in daily work and in the moment a trader decides what to say.
Listening Comes Before Selling
Honest answers depend on good questions. Before a trader talks about inventory, they ask what you’re building, how you plan to use the material and how much you can store and move. The answers shape everything that follows, and sometimes they point to a smaller order, a different product or no order that week because the current inventory doesn’t solve your problem.
We start by listening because no two customers have the same challenge. Understanding the application helps us recommend what fits the project instead of quoting whatever happens to be in stock. That’s true collaboration—another Core Value— at its simplest: building partnerships that break barriers and create real impact.
What Customers Say
The buyer and co-owner of a masonry supply store—a Silvaris customer since March 2026—describes the relationship this way: “If I tell her I’m sitting on product right now, she doesn’t smother me with products I don’t need. We’ve built trust over time, and I know she has my business’s best interests in mind.”
His case study also describes a harder stretch. When several small lots he had bought turned out to be difficult to sell, his trader discounted his next few orders as a gesture of good faith and reached out to local contacts to find other outlets for the product. That follow-through is tenacity—another Core Value—which is the hunger to be the best at your job and improve every day.
Trust Builds on Itself
Trust tends to travel through time in ways that show up years later. The owner of a kitchen cabinet company in the Mid-Atlantic already knew us because her father has worked with us through his own building materials company since 2013. When one of her customers asked for hardwood flooring—a product she doesn’t sell—she knew where to turn. “When my customer needed flooring, I knew Silvaris would find a solution, and they did,” she says.
In northern Mexico, a building materials supplier began working with us in April 2019. Seven years later he’s a steady partner, and he credits his trader’s fast response, friendly service and willingness to help when it matters most.
None of these relationships began with a hard sell. They grew because someone listened first and gave honest answers, one phone call at a time. That’s what our mission means by lasting partnerships.
“Our Mission is to simplify and grow our customers’ businesses with exceptional service, reliable supply, innovative technology solutions and lasting partnerships.”
Ask Before You Order
If you’re not sure whether our inventory fits your application, just ask. Tell a Silvaris trader what you’re making and how you plan to use it. If our inventory is a match, we will get a truckload on its way. If it’s not, we’ll tell you that too.
To read more customer stories, check out our case studies page. When you’re ready to talk, simply contact customer service and request a quote.
